Service Terms and Conditions
These service terms and conditions set out the basis on which services are supplied to customers in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, you agree to be bound by these terms. They are designed to create a clear understanding of the booking process, payment obligations, cancellation rights, liability limits, waste responsibilities, and the law that applies to the agreement. If any part of these terms is not acceptable, the customer should not proceed with the booking.
These terms apply to all UK service bookings unless a separate written agreement states otherwise. References to “we”, “us”, and “our” mean the service provider. References to “you” and “your” mean the customer, client, or person arranging the service. The wording below is intended to cover common service arrangements, including one-off jobs, scheduled appointments, and project-based work, while keeping the language broadly applicable and suitable for a legal information page.
Our aim is to make the service arrangement transparent from the outset. The terms explain what happens when a quotation is issued, how a booking becomes confirmed, when payments are due, and what happens if circumstances change. They also set out practical rules about site access, customer cooperation, and lawful disposal of materials. Please read the entire document carefully before proceeding with any service agreement.
Booking process begins when you make an enquiry or request a quotation. Any quotation we provide is usually an invitation to proceed and not a binding offer unless we state otherwise in writing. Where estimates are given, they are based on the information available at the time and may change if the scope of work, access conditions, or materials required differ from what was originally described. A booking is only confirmed once we accept it and, where required, receive any deposit or initial payment.
When a booking is made, you must provide accurate and complete information, including the service address, description of the work, site conditions, preferred timings, and any known hazards or restrictions. If the details supplied are incomplete or inaccurate, we may revise the quotation, adjust the schedule, or decline to carry out the service. It is your responsibility to ensure that the premises are accessible and that we can safely perform the work at the agreed time.
We may request photographs, measurements, or further information before confirming the appointment. In some cases, an on-site inspection may be necessary before the final scope and price can be agreed. Where a service depends on specialist equipment, third-party access, or the attendance of additional personnel, the booking may also be subject to change. Any confirmed date or time is an estimated service window unless we have expressly agreed a fixed appointment.
Payments must be made in accordance with the quotation, invoice, or other written payment instructions we issue. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. For certain work, we may require a deposit, part payment, or full prepayment before the service begins. The balance, if any, is normally due on completion of the work or within the payment period stated on the invoice.
If payment is not made when due, we reserve the right to pause the service, withhold completion documents, suspend future bookings, or charge reasonable recovery costs to the extent permitted by law. We may also apply late payment charges and statutory interest where applicable. Any discount, promotional rate, or special price offered is valid only for the stated period and is conditional upon timely payment and compliance with these service conditions.
Additional charges may arise if the original scope changes after confirmation, if extra time is required, if access is delayed, or if unforeseen work is needed to complete the service safely and properly. We will normally seek approval before incurring material additional costs, but where immediate action is necessary to protect health, property, or service quality, you authorise us to take reasonable steps and charge fairly for the related work. All charges reflect the scope actually delivered, not merely the initial booking request.
Cancellations and rescheduling are subject to the rules in this section. If you need to cancel a confirmed booking, you should notify us as soon as possible. Depending on the timing of the cancellation and any costs already incurred, we may retain all or part of a deposit to cover administrative time, reserved labour, allocated materials, or other reasonable losses. Where a booking is cancelled at short notice, a cancellation fee may apply.
If you wish to reschedule, we will use reasonable efforts to find an alternative date, but we cannot guarantee availability. Changes made close to the scheduled date may affect pricing, staffing, or completion times. If we have already ordered materials, arranged subcontractors, or set aside a dedicated slot for your service, you may be required to cover those committed costs. Any refund due will be calculated after deducting sums properly owed for work completed or costs reasonably incurred.
We may also cancel or suspend the service if you fail to provide access, fail to cooperate, become abusive, or create unsafe conditions. In such cases, any wasted travel, time, or preparatory work may be charged to you, and we may treat the booking as cancelled by the customer. If we are unable to perform the service because of events outside our control, such as severe weather, legal restrictions, staff illness, or supply disruption, we will try to rearrange the appointment at a mutually convenient time.
Our liability is limited to losses that are direct and reasonably foreseeable as a result of our breach of contract or negligence. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot legally be restricted. Subject to those mandatory legal rights, we are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity.
Where we are required to work with existing structures, systems, fittings, or materials, we are not responsible for faults, hidden defects, or pre-existing damage that could not reasonably have been identified before the service started. You are responsible for informing us of any known issues, fragile items, protected surfaces, access limitations, or safety concerns. If damage occurs because information supplied by you was incomplete or inaccurate, or because you asked us to proceed against our advice, we shall not be liable for the resulting loss to the extent permitted by law.
Nothing in these terms affects your statutory rights as a consumer where consumer law applies. If you are a business customer, you acknowledge that our liability will be limited to the extent permitted by law and in accordance with the commercial nature of the engagement. Any claim must be notified promptly and supported by reasonable details of the issue, the date it occurred, and the loss alleged. We will be entitled to inspect the relevant matter before any admission of liability or remedial action is agreed.
Waste and materials must be handled in accordance with applicable waste regulations and environmental rules in the United Kingdom. Where our service produces waste, you agree to tell us in advance about any items that may require special handling, segregation, licensing, or disposal arrangements. This includes, without limitation, hazardous materials, electrical equipment, contaminated items, sharp objects, and anything that cannot be disposed of through ordinary waste channels. We may refuse to remove or handle prohibited waste without prior agreement.
If waste is collected by us, we will dispose of it using lawful and responsible methods, and you authorise us to take possession of items that are clearly included within the agreed scope. Items not expressly covered by the booking may be left on site or subject to additional charges if lawful disposal is possible. You must not ask us to conceal, misdescribe, or improperly dispose of waste. Any request to do so will be refused, and we may end the service immediately if compliance with the law would otherwise be compromised.
You are responsible for ensuring that waste generated by your own activities, or by materials you provide, is correctly identified and safely stored until collection or removal. If any item cannot legally be transported, treated, or disposed of under the agreed arrangement, it remains your responsibility unless we have expressly agreed otherwise in writing. We may provide evidence of lawful transfer, collection, or disposal where required by applicable record-keeping rules.
We may assign suitably qualified personnel or approved subcontractors to perform all or part of the service. Even where this occurs, we remain responsible for managing the booking and for delivering the service in accordance with the agreed scope, subject to these terms. You agree to provide a safe working environment, necessary utilities where relevant, and reasonable cooperation throughout the appointment. Delays caused by lack of access, missing instructions, or site restrictions may result in additional charges or revised completion times.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these terms must be made in writing and agreed by both parties. The version in force at the time of booking will apply unless a later written revision has been expressly accepted.
These UK service terms represent the entire agreement between the parties in relation to the booked service, unless supplemented by a separate written contract. In the event of any conflict between a quotation, invoice, or correspondence and these terms, these terms will prevail unless the other document expressly states that it overrides them. By proceeding with a booking, you confirm that you have read, understood, and accepted the relevant obligations for the service requested.
The agreement is governed by the laws of England and Wales, unless the parties expressly agree otherwise in writing. If you are based in Scotland or Northern Ireland, mandatory local consumer or contract rules may still apply where relevant, but the contract itself will ordinarily be interpreted and enforced under the governing law stated above. Any dispute arising from or connected with these terms shall be subject to the exclusive or non-exclusive jurisdiction of the courts of the relevant part of the United Kingdom, as permitted by law.
These provisions are intended to balance fairness, clarity, and legal certainty for both parties. They set expectations for the booking process, payment timing, cancellation rights, liability boundaries, lawful waste management, and dispute handling. By confirming a service request, you acknowledge that service delivery depends on accurate information, timely cooperation, and compliance with the obligations described in these terms. Where a practical issue arises, both parties should act reasonably and in good faith to resolve it.
We may update these terms from time to time to reflect changes in law, business practice, or the services offered. The updated version will apply to future bookings once published or otherwise made available. Existing confirmed bookings will remain subject to the terms agreed at the time of confirmation unless a change is required by law or expressly accepted by both parties. These terms are designed to support a professional, lawful, and predictable service agreement for all parties involved.
